Call: 415-383-2111
254 Shoreline Highway
Mill Valley, CA 94941

Home » FAQ

FAQ

Trials

Why does my dog have to have a trial before he can stay with you?

Our first concern for all dogs, is that they are safe and happy. We spend focused time with your dog, slowly introducing him to other dogs to play. An outdoor environment is great for most socialized dogs, but some are more comfortable with a different kind of play.

So if my dog comes for a trial and you find he / she is too nervous to stay, does that mean he / she can never come back?

In a lot of circumstances, it takes a few tries for a dog to acclimate (especially if they are also in a fairly new home). We are often happy to have your dog come again for a few hours and see if it just takes a little more time to adapt.

What do I need to bring with me to the trial?

A filled out application (available on the website), Copies of up to date vaccinations (rabies, distemper, Bordatella, hepatitis, para influenza, and Parvo) and validation of current flea/tic treatment. Must be spayed or neutered.

Do I have to pay for a trial?

A trial is $25.00, but it is applied to your first visit.

Can I just drop in for a tour and trial?

Please call for an appointment. We schedule trials Monday-Friday 11am-2pm. If these times are not convenient please ask to schedule a special weekend appointment.

Reservations

Do I need a reservation for daycare?

Most of the year, you do not need a reservation for daycare. You may drop your dog off between 7am and 5pm. However, major holidays (Thanksgiving, Christmas,New Years and Spring break) check availability.

Do I need a reservation for boarding?

Yes, you need a reservation before boarding your dog. Some Holidays may require a minimum stay and prepayment. (Thanksgiving, Christmas, Spring Break)

Hours

How early can I drop off my dog?

We have boarding dogs in addition to daycare, so we are always staffed 24 hours a day. We open our doors and are ready to greet dogs , each day at 7am. You can drop your dog off until 7pm.

How late can I pick up my dog?

Regular pick up is until 7pm. Late pickup can be arranged for an additional charge until 10pm. If you are going to send someone else to pick up your dog, please give us written notice & permission.

Puppies

How old does my puppy have to be to come to AlphaDog Lodging?

We love meeting puppies. Currently your puppy must be 6 months and spayed or neutered.  Please inquire about dogs that are spayed or neutered and between the ages of 4 and 6 months.

Food

Should I bring my dog’s food?

Yes, AlphaDog Lodging prefers that your dog stay on his/her regular diet. Please label the container/bag with name and feeding directions. You also have the option of your dog being fed our house food; Kirkland lamb and rice kibble.

Medication

Can you give my dog medication while he is staying with you?

We are happy to give your dog his necessary medication. Please label it and give us explicit directions. However, we are not a medical facility and are not equipped to give shots or any complex medical treatment.

Holidays

Do I need to make reservations for daycare and boarding reservations during holidays and peak seasons?

Yes reservations are needed to ensure space for Boarding and for Daycare during holidays and peak season. Minimum stay and prepayment will apply during certain holiday periods. Thanksgiving and Christmas reservations accepted starting September 1

MLK Weekend
Ski Week through Mid February
Easter Weekend
Spring Break
Memorial Day through Labor Day through Summer Break
Columbus Day Weekend
Thanksgiving Week
Christmas through New Year’s Week

Are you open on Holidays?

We are open 365 days a year. Holidays are our busiest time and usually require a minimum stay and pre-paid reservation. We take boarding reservations for Thanksgiving and Christmas starting September 1.

Outdoor Play

Does outdoor play mean my dog will always be in a cageless environment?

Although we pride ourselves on our outdoor yards, most dogs need rest from play. Each dog is evaluated individually and is placed in play yards based on temperament, sociability, size and age. Most dogs need breaks from play and some will rest outside and some relax in a spacious dog den with toys, bed and fresh water.

roundkennelBrody